Refund policy

Last updated: 26 October 2026

Courtesy translation. If there is any difference, the Spanish version prevails. See the Spanish version

Cancelling your plan

You can cancel your subscription whenever you like from Your account, with no minimum term or penalty. You won’t be charged again and you keep your plan until the end of the month or year you have already paid for. After that you move to the Free plan and keep your account and your saved analyses.

Right of withdrawal (14 days)

If you are a consumer, you have 14 calendar days from taking out a plan to withdraw without giving any reason. As the service starts as soon as you pay (you request this when you subscribe), if you withdraw we refund what you paid minus the part corresponding to the days you have already used it.

Extra search pack

The 10-search pack can be refunded in full within 14 days of purchase if you haven’t used any of its searches. Searches already used are a service provided and are not refunded. Unused searches expire after 12 months.

Trial week

The trial week (€14.90) starts as soon as you pay. If you withdraw during those 7 days, we refund what you paid minus the part corresponding to the days you have already used it. If you move to Basic or Max while it lasts or in the 7 days after it ends, its price is taken off your first payment, so you don’t pay twice for the same days.

Charges made in error

If you have been charged twice, charged an incorrect amount or charged after cancelling, we refund the difference in full.

How to ask for a refund

Write to us at soporte@roinmuebles.com from your account’s email address, saying which plan or pack you want refunded. Payments are handled by Paddle as the merchant of record: the refund is made through Paddle, to the same payment method (how long it takes to show depends on your bank, usually a few working days). You can also ask Paddle’s support about the charge, at paddle.net.

Everything else about plans and payments is in the terms of service.